Privacy Policy
Effective Date: 06/21/2024
At The Tech Whisperers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard information shared with us.
Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing and shipping address.
Technical Information: IP addresses, network details, device configurations, and other diagnostic data for providing IT services.
Payment Information: Payment methods and transaction details for billing purposes (processed securely).
How we use your information
The information we collect is used to:
Provide installation, setup, and IT support services.
Communicate about service updates, invoices, and customer support inquiries.
Improve and enhance our services based on diagnostic and technical data.
Comply with legal obligations and prevent fraud.
Service Providers: To facilitate payments or assist in providing IT services (e.g., hardware suppliers).
Legal Compliance: When required by law, regulation, or legal process.
Sharing your information
We do not sell or share your personal information with third parties, except in the following circumstances:
Data Security
We implement robust security measures to safeguard your personal and technical information against unauthorized access, disclosure, or loss. This includes encryption, secure servers, and regular security audits.
Your Rights
You have the right to:
Request access to your personal information.
Correct inaccurate or incomplete information.
Request deletion of your data, subject to legal and operational limitations.
Data Retention
We retain personal information only for as long as necessary to provide our services and comply with legal obligations.
Cookies and Tracking
We may use cookies to enhance your experience on our website. Cookies help us analyze website usage and improve functionality. You can disable cookies in your browser settings.
Changes to This Policy
We reserve the right to update this Privacy Policy. Any changes will be communicated through our website or direct communication channels.
Payment Processing
We use Stripe as our third-party payment processor to handle all transactions, including ACH payments. When you make a payment, your financial information—such as bank account and routing numbers for ACH payments—is securely processed by Stripe. The Tech Whisperers does not store or retain your banking information.
Stripe adheres to strict security standards and employs encryption to protect your payment data. By making a payment, you agree to Stripe’s Privacy Policy, which governs how your financial information is managed.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: help@thetechwhisperers.com
Phone: 512.859.3977
